Privacy Policy for RoadPay Advisor
Effective Date: October 26, 2023
At RoadPay Advisor (road-pay.online), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your data when you visit our website and interact with our services. We adhere to the principles of data protection, ensuring transparency and control over your personal data. This policy is designed to inform you about how we handle your information in the context of providing guidance on road assistance costs, toll payments, and breakdown coverage options in Austria.
Table of Contents
1. Data Controller
The Data Controller responsible for the processing of your personal data on road-pay.online is:
RoadPay Advisor
Bahnhofstraße 33
9020 Klagenfurt, Austria
Email: [email protected]
As the Data Controller, RoadPay Advisor determines the purposes and means of processing your personal data, ensuring compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). Our commitment is to manage your data responsibly and transparently.
2. Data Collected
We collect personal data only when you voluntarily provide it to us, primarily through our contact form. The types of data collected are limited to what is necessary for the stated purpose.
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Contact Form Submissions: When you use the contact form on road-pay.online to inquire about our services, ask questions, or provide feedback, we collect the following information:
- Your Name
- Your Email Address
- The Message you provide
We do not employ any third-party analytics services, tracking cookies, or advertising pixels on road-pay.online. Our focus is solely on providing informative content and direct communication, without engaging in extensive data collection for profiling or marketing purposes.
Any data collected is processed solely for the purpose of addressing your specific inquiry or request. We do not use this data for automated decision-making or profiling.
4. Legal Basis for Processing
The processing of your personal data by RoadPay Advisor is based on specific legal grounds as defined by the GDPR. For data collected through our contact form, the primary legal basis is:
- Consent (GDPR Article 6(1)(a)): When you submit information via our contact form, you are actively providing your consent for us to process your name, email address, and message for the purpose of responding to your inquiry. This consent is freely given, specific, informed, and unambiguous. You have the right to withdraw your consent at any time by contacting us at [email protected].
For the minimal use of cookies or local storage for consent management, the legal basis is either:
- Legitimate Interests (GDPR Article 6(1)(f)): To ensure compliance with cookie consent regulations and provide a consistent user experience, or
- Consent (GDPR Article 6(1)(a)): Explicitly obtained consent for storing preferences.
We ensure that all data processing activities are underpinned by a valid legal basis, safeguarding your rights and ensuring compliance with data protection regulations in Austria and the EU.
5. Data Sharing and Disclosure
RoadPay Advisor maintains a strict policy regarding the sharing and disclosure of your personal data.
- No Third-Party Sharing for Marketing: We do not sell, rent, or lease your personal data to third parties for their marketing purposes. Your information is never used for advertising or promotional activities beyond the scope of your direct interaction with road-pay.online.
- Limited Internal Access: Access to your personal data is restricted to authorized personnel within RoadPay Advisor who require the information to perform their duties (e.g., responding to your inquiries). All personnel are bound by confidentiality obligations.
- Legal Requirements: We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend the rights or property of RoadPay Advisor, (c) act in urgent circumstances to protect the personal safety of users of road-pay.online, or the public, or (d) protect against legal liability.
In all instances, we strive to ensure that any disclosure is proportionate and necessary, adhering to the principle of data minimization.
6. Data Retention Period
RoadPay Advisor retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Contact Form Inquiries: Information submitted through our contact form (name, email, message) is retained for a period of up to 12 months from the date of the last communication. This allows us to adequately address follow-up questions, maintain a record of correspondence for quality assurance, and comply with potential legal obligations. After this period, or if you request earlier erasure, the data will be securely deleted or anonymized.
- Cookie Consent: The local storage item or cookie used for cookie consent is typically retained for a short period (e.g., 6-12 months) or until you clear your browser's data, after which you may be prompted for consent again.
Once the retention period expires, we will securely delete or anonymize your personal data, unless a longer retention period is required or permitted by law.
7. Your Data Protection Rights
Under the GDPR, you have several rights regarding your personal data. RoadPay Advisor is committed to upholding these rights:
- Right to Access: You have the right to request copies of your personal data. We may charge you a small fee for this service.
- Right to Rectification: You have the right to request that RoadPay Advisor correct any information you believe is inaccurate. You also have the right to request RoadPay Advisor to complete information you believe is incomplete.
- Right to Erasure: You have the right to request that RoadPay Advisor erase your personal data, under certain conditions. This is also known as the "right to be forgotten."
- Right to Restriction of Processing: You have the right to request that RoadPay Advisor restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to RoadPay Advisor's processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that RoadPay Advisor transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us at [email protected] or by mail at RoadPay Advisor, Bahnhofstraße 33, 9020 Klagenfurt, Austria. We will respond to your request within one month.
8. Right to Complain to Supervisory Authority
If you believe that RoadPay Advisor has not complied with its obligations under the GDPR with respect to your personal data, you have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or the place of the alleged infringement.
The relevant supervisory authority in Austria is:
Austrian Data Protection Authority (Österreichische Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Website: www.dsb.gv.at
We encourage you to contact us directly in the first instance to resolve any concerns you may have regarding your privacy. However, your right to complain to the supervisory authority remains unaffected.
9. Changes to This Privacy Policy
RoadPay Advisor may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Effective Date."
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of road-pay.online after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
Significant changes that affect your rights or the way your personal data is handled will be communicated through a prominent notice on our website or, if appropriate, by direct communication.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, our data handling practices, or wish to exercise any of your data protection rights, please do not hesitate to contact us:
RoadPay Advisor
Bahnhofstraße 33
9020 Klagenfurt, Austria
Email: [email protected]
Phone: +43 463 890 107
We are committed to responding to your inquiries and addressing your concerns in a timely and transparent manner.
Terms on this page:
- Data Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
- Personal Data: Any information relating to an identified or identifiable natural person ('data subject'). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
- GDPR: General Data Protection Regulation (EU) 2016/679, a regulation in EU law on data protection and privacy in the European Union and the European Economic Area.
- Data Minimization: A principle of data protection that states that personal data should be adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
- Erasure: The act of removing or destroying personal data so that it can no longer be retrieved or linked to an individual.