Contact RoadPay Advisor
We are here to assist you with inquiries regarding road assistance costs, payment transparency, and related services in Austria. Your feedback and questions are valuable to us.
Direct Contact Information
For general inquiries, support, or feedback, please use the following contact details:
- Email: [email protected]
- Phone: +43 463 890 107
- Address: Bahnhofstraße 33, 9020 Klagenfurt, Austria
Our team strives to respond to all inquiries within 2-3 business days. For complex matters, a longer response time may be necessary. We appreciate your patience.
Send Us an Inquiry
Please use the form below to send us your questions or comments. We aim to provide clear and accurate information related to breakdown recovery, toll payment, and vignette information in Austria.
Our Business Model
RoadPay Advisor operates as an online information service and advisory platform. Our primary objective is to provide transparent and factual information regarding road assistance services, costs, and payment options in Austria. We do not provide direct roadside assistance, nor do we sell insurance or breakdown coverage. Our revenue is generated through advertising partnerships and potentially through affiliate commissions from relevant service providers, always clearly disclosed. Our content is editorially independent, aiming to offer objective guidance to our users. We adhere to strict editorial standards to maintain the integrity and accuracy of our information.
Important Note for Emergencies
RoadPay Advisor is an informational service and not an emergency response provider.
- For life-threatening situations, medical emergencies, or fire, immediately call the European emergency number: 112.
- For direct roadside emergencies requiring immediate assistance with your vehicle, please contact professional breakdown services. These are typically available 24/7.
Please do not use this contact form or our direct contact information for urgent breakdown assistance requests. We cannot dispatch help or provide real-time emergency support.
Complaints and Escalation Process
RoadPay Advisor is committed to maintaining high standards of information quality and service. If you have a complaint regarding the content on our website, our operational conduct, or believe we have not met our stated service level agreement for inquiries, please follow the procedure outlined below.
Initial Complaint Submission
All complaints should be submitted in writing via email to [email protected]. Please include the following information to facilitate a prompt review:
- Your full name and contact details (email and phone number).
- A clear, detailed description of the complaint, including relevant dates, links to specific content, and any involved parties.
- Desired outcome or resolution.
- Any supporting documentation or evidence.
Upon receipt, we will acknowledge your complaint within 2 business days. We commit to providing a substantive response or an update on our investigation within 10 business days.
Escalation Procedure
If you are not satisfied with the initial response or resolution provided, you may request an escalation of your complaint. To do so, please reply to the initial complaint response email within 14 calendar days, stating your reasons for escalation and any additional information you wish to provide. Your complaint will then be reviewed by a senior member of our team.
The escalated complaint will receive a final response within 15 business days of the escalation request. Our aim is to resolve all complaints fairly and efficiently, adhering to principles of transparency and accountability. This process is designed to ensure that all user concerns are addressed with the seriousness they deserve, reflecting our commitment to quality assurance in our informational services.
Frequently Asked Questions
Is RoadPay Advisor a breakdown service provider?
No, RoadPay Advisor is an informational and advisory platform. We provide guidance and insights into road assistance services, costs, and payment methods in Austria. We do not operate tow trucks or provide direct roadside assistance. For immediate help, please contact a professional breakdown service or emergency numbers as listed in our "Important Note for Emergencies" section.
Can you recommend a specific breakdown service?
Our platform aims to provide objective information about various service options and their typical associated costs, without endorsing specific providers. We encourage users to compare services based on their individual needs, coverage, and pricing structures, as discussed in our services section.
How accurate is the pricing information on your site?
We strive to provide current and representative pricing information based on publicly available data, industry averages, and aggregated user insights where permissible. However, actual costs can vary significantly based on factors such as location, time of day, service provider, and specific vehicle issues. We recommend confirming prices directly with service providers before engaging their services. Our goal is to offer a transparent overview of cost factors.
Do you handle toll payments or vignette purchases?
No, RoadPay Advisor does not directly process toll payments or sell vignettes. We provide comprehensive information and guidance on how to acquire vignettes and manage toll payments in Austria, including official channels and digital options. Our content aims to help you understand the requirements and avoid penalties.
What kind of data do you collect through the contact form?
When you use our contact form, we collect your name, email address, and the message you provide. This information is used solely to respond to your inquiry. We handle all personal data in accordance with our Privacy Policy, ensuring its protection and responsible use.
How quickly can I expect a response to my inquiry?
We endeavor to respond to all inquiries within 2-3 business days. For more complex questions that require detailed research or consultation, it may take slightly longer. We appreciate your understanding and patience as we work to provide you with comprehensive and accurate information.
Can I submit feedback or suggestions for the website?
Absolutely! We highly value user feedback and suggestions. Please use the contact form above or email us directly at [email protected]. Your input helps us improve our content and services, ensuring we continue to meet the needs of those seeking road assistance information in Austria.
Where can I find your legal terms and conditions?
Our comprehensive Terms and Conditions and Privacy Policy are available on our website. These documents outline the rules for using our platform, our data handling practices, and other important legal information.